Refund & Cancellation Policy
How billing, cancellation, and refunds work across our apps. Cinematic Pro does not sell paid plans in the current Android release. Cineprompter by CinematicPro subscriptions are billed by the app stores.
01Subscriptions — Cinematic Pro
Cinematic Pro does not sell Starter, Pro or Creator plans in the current Android release. Its Plans screen identifies paid plans as coming soon, and no card, UPI or bank-data collection flow is active in the app.
Before paid Cinematic Pro access is offered, the authorized purchase channel and applicable cancellation/refund rules will be presented to the user and this policy will be updated.
01bSubscriptions — Cineprompter by CinematicPro
Cineprompter’s Calm subscription is not billed by us and not billed through Razorpay. It is sold by the Google Play Store on Android and the Apple App Store on iOS, at ₹49 per month or ₹299 per year. We never see or store your payment details, and we cannot charge, cancel or refund it ourselves — the store owns that billing relationship.
Cancelling. Cancel in the store, not in the app. On Google Play: Play Store → your profile → Payments and subscriptions → Subscriptions. On iOS: Settings → your name → Subscriptions. Cancelling stops the next renewal; Calm stays active until the end of the period you have already paid for.
Refunds. Refunds for Calm are handled by Google or Apple under their own refund policies, because the store took the payment. Request one from the store directly. If a store refuses and you believe the charge was wrong, write to contact@weuinnovations.in and we will look into it, but we cannot issue a store refund on your behalf.
Calm is not ad-free. It removes full-screen ads, rewarded offers and app-open ads, and keeps banner ads on the home, library and settings screens.
Cancelling a Cinematic Pro plan does not cancel Calm, and cancelling Calm does not cancel a Cinematic Pro plan. Deleting your account cancels neither — see Delete your account.
02Cancellation
There is no Cinematic Pro paid subscription to cancel in the current Android release. Cineprompter subscriptions are cancelled through the store that sold the subscription.
03Refunds
There is no Cinematic Pro paid-plan charge or refund flow in the current Android release. Refunds for a Cineprompter store purchase are governed and processed by Google Play or Apple.
Billing and legal exceptions: we will investigate duplicate charges, failed transactions, charges made after a confirmed cancellation, and other billing errors. Nothing in this policy limits a refund or consumer right required by applicable law. Purchases made through Google Play or Apple remain subject to the store's refund rules.
04How Refunds Are Processed
For a store purchase, the applicable store returns an approved refund to the original payment method under its processing timeline.
05Reporting a Billing Issue
For a Cineprompter charge, start with the store (Google Play or Apple) — it holds the transaction and processes refunds. If you see a charge represented as a current Cinematic Pro Android subscription, contact contact@weuinnovations.in with the transaction details because the current Android release does not sell such a plan.
06Changes to This Policy
This policy may be updated from time to time. Continued use of the app after a change constitutes acceptance of the revised policy.