Refund & Cancellation Policy
How billing, cancellation, and refunds work for Cinematic Pro subscriptions, processed securely via Razorpay.
01Subscriptions
Cinematic Pro plans (Free, Starter, Pro, Creator) are billed monthly in advance. Payments are processed securely through Razorpay; we never see or store your card, UPI, or bank details.
02Cancellation
You can cancel your subscription at any time. Cancelling stops future billing — your current plan and its usage limits stay active until the end of the billing period you've already paid for, after which your account reverts to the Free plan.
03Refunds
Because a subscription grants access to the plan's full usage allowance (video processing, captions, Viral Boost generations) from the moment it's activated, payments are non-refundable once a billing period has started, including for partially used periods.
Exception: a failed or duplicate charge. If you're billed in error — charged twice for the same period, or charged after a successful cancellation — contact us and we'll investigate and refund the erroneous amount.
04How Refunds Are Processed
Approved refunds are issued to the original payment method via Razorpay and typically reflect within 5–7 business days, depending on your bank or card issuer's own processing time.
05Reporting a Billing Issue
If you believe you've been charged incorrectly, contact contact@weuinnovations.in (or reach out through the in-app feedback form) with your account email and the date of the charge. We aim to respond to every billing complaint within 5 business days.
06Changes to This Policy
This policy may be updated from time to time. Continued use of the app after a change constitutes acceptance of the revised policy.